I almost lost it this morning. We missed checking our bags in for our flight by 5 minutes, and they wouldn't let us on the plane. We could either leave our bags at the airport, or we could come home. And what's a ski trip without long underwear?
I was so freakin' organized, more than ready, up at 3AM, and we missed our flight!
I was not nice. Matt, of course, was calm and angelic. That trait does not exist in my family.
Long story short, Matt sweet-talked them in to giving us a full credit (seriously, their "customer service" was beyond repair; a woman next to us, who missed the check-in by 2 minutes, was bawling her eyes out), and we rebooked our flight on another airline...directly into Boise this time, a day later. Hahaha Air Tran.
The girl's name who was not giving us any help was Servina.
There are a few names in this world that don't make you seem smart, even if perhaps you are:
Servina, Angel, Destiny, Charlene ... and a couple 'others.
Servina is probably on her smoke break as I write this.
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